Candidate account matching
The platform checks active merchant accounts using the verified mobile number. If several accounts match, the reviewer must choose the exact account.
Request deletion of a Localife merchant account
Use this page to submit a merchant account deletion request when you cannot access the merchant app. Merchant deletion is reviewed manually by Localife before any account is disabled.
Submit merchant deletion request
Verify the merchant login mobile number with an SMS code, then provide contact and merchant details for manual review.
Manual handling protects merchants and stores
Merchant accounts can control shop operations, staff access, listings, settlement, and customer service. Localife uses manual review to reduce accidental or unauthorized deletion.
No automatic account deletion
Submitting this form only creates a pending request. The merchant account remains usable until a platform reviewer approves deletion.
Session revocation on approval
After approval, Localife disables the selected login account and revokes merchant sessions for the matched merchant identity.
Business records may be retained after account deletion
Approved merchant account deletion disables login access. Some business records remain where needed for legal, tax, accounting, payment, refund, dispute, security, or audit purposes.
Shop, order, payment, and settlement records
Retained where needed to complete obligations, support customers, handle refunds, settle funds, and meet accounting or tax duties.
Security and audit logs
Retained to protect merchants, customers, and Localife against fraud, unauthorized access, abuse, and regulatory inquiries.
Customer-service and review evidence
Retained to evidence the deletion request, manual review, complaint handling, and legal or regulatory obligations.
Need help with merchant account deletion?
If SMS verification is unavailable, contact support@localife.cloud. Support may request additional proof before a merchant account deletion request can be reviewed.